Comments on: SaaS & XaaS: What Makes Up A “Service?” Part 1 http://blog.sciodev.com/2009/08/24/saas-xaas-what-makes-up-a-service-part-1/ Hot Thoughts about SaaS, On-Demand Business and Technology Tue, 16 Feb 2010 16:29:04 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: John Rode http://blog.sciodev.com/2009/08/24/saas-xaas-what-makes-up-a-service-part-1/comment-page-1/#comment-389 John Rode Tue, 01 Sep 2009 22:04:08 +0000 http://blog.sciodev.com/?p=532#comment-389 "Service" is the operative word. If you do not live up to expectations across each of the areas you listed, then customers will cancel. That is the ultimate challenge as a provider of a XaaS solution. XaaS solutions are easy to deploy, but also easy to rip out. You must win, and keep on winning, your customers' business every day. Agreed. Technology should not be the focus of XaaS providers. We have found that many customers are primarily interested in the benefits of XaaS and are not enamored by the technology itself. And yes, they often want more than an out-of-the-box XaaS solution. It will take time for the XaaS industry to figure out which segments can be satisfied with pure self-service and which will require that we deliver some custom capabilities. Obviously the sophistication of the application area is higher for the latter. “Service” is the operative word. If you do not live up to expectations across each of the areas you listed, then customers will cancel. That is the ultimate challenge as a provider of a XaaS solution. XaaS solutions are easy to deploy, but also easy to rip out. You must win, and keep on winning, your customers’ business every day.

Agreed. Technology should not be the focus of XaaS providers. We have found that many customers are primarily interested in the benefits of XaaS and are not enamored by the technology itself. And yes, they often want more than an out-of-the-box XaaS solution. It will take time for the XaaS industry to figure out which segments can be satisfied with pure self-service and which will require that we deliver some custom capabilities. Obviously the sophistication of the application area is higher for the latter.

]]> By: The New ISV & The New Software Economy @ The Servitizer Blog http://blog.sciodev.com/2009/08/24/saas-xaas-what-makes-up-a-service-part-1/comment-page-1/#comment-375 The New ISV & The New Software Economy @ The Servitizer Blog Wed, 26 Aug 2009 16:43:28 +0000 http://blog.sciodev.com/?p=532#comment-375 [...] the delivery side of the business. As has already been discussed on this blog here and here and on others, the impact of SaaS on the delivery side is more profound. This means that we will have to [...] [...] the delivery side of the business. As has already been discussed on this blog here and here and on others, the impact of SaaS on the delivery side is more profound. This means that we will have to [...]

]]> By: Steve Plunkett http://blog.sciodev.com/2009/08/24/saas-xaas-what-makes-up-a-service-part-1/comment-page-1/#comment-374 Steve Plunkett Tue, 25 Aug 2009 18:46:05 +0000 http://blog.sciodev.com/?p=532#comment-374 Very good post Mike. You have captured all of the important considerations and meaning of Service in "aaS". The new model promises, and can deliver, so much but we as an industry need to step up to the mark and make it happen. Steve Very good post Mike. You have captured all of the important considerations and meaning of Service in “aaS”. The new model promises, and can deliver, so much but we as an industry need to step up to the mark and make it happen.

Steve

]]> By: Brendan Cosgrove http://blog.sciodev.com/2009/08/24/saas-xaas-what-makes-up-a-service-part-1/comment-page-1/#comment-373 Brendan Cosgrove Tue, 25 Aug 2009 16:54:53 +0000 http://blog.sciodev.com/?p=532#comment-373 Fantastic post! Your are right on! The change is coming, and there will be wealth created by the people who get "servitization" and their will be pain for the "old school" VARs and ISVs that have to migrate. Most people only think this benefits the end consumer, be it business or individual, but flattening the revenue curve with subscription based income, while hard to watch until the new line sits right near the top of the old cyclical peaks of sales, is a great thing for the XaaS vendor too! This was a great read Michael! Thanks! Fantastic post! Your are right on! The change is coming, and there will be wealth created by the people who get “servitization” and their will be pain for the “old school” VARs and ISVs that have to migrate.

Most people only think this benefits the end consumer, be it business or individual, but flattening the revenue curve with subscription based income, while hard to watch until the new line sits right near the top of the old cyclical peaks of sales, is a great thing for the XaaS vendor too!

This was a great read Michael! Thanks!

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